The Responsible Leader and Manager Essay Example | Topics and Well Written Essays - 1500 words - 1

The Responsible Leader and Manager - Essay Example This research will begin with the statement that Debenhams, headquartered in London, is an international retailer of men’s, women’s and children’s clothing, gifts, electrical goods and furniture. The company operates more than 240 stores both directly and under franchise. Its management team is made up of managers located in different stores. They include Helen Tully, who manages the operations, commerce and customer focused retail business in London, Chris Halstead, the stores development and projects manager in London, Soleta Oliver, the commercial and stores services manager in London, Andrew Parnell, the operations and visual merchandising manager in Redhill and Shahin Rahnama, who is a store manager in Iran As a team, the managers coordinate the company’s operations with a focus on satisfying customers and the community and maximising profits. The manner in which stakeholders are treated and managed is a crucial component in the revenue generation and success of a corporate outfit. It is the managers’ duty to ensure that stakeholders’ interests are met for the sake of creating beneficial relationships for business continuity. Some of the stakeholders of Debenhams are the customers, employees and corporate shareholders. Customers form the core purpose of any business’ existence. Employees bridge the gap between the company’s operations, products and services, and the customers. Schroder PLC, in its corporate shareholding capacity, has 202.9 million shares, representing a 16 percent shareholding. The managers integrate their personal values with corporate values to lay strategies to manage the unique needs and interests of each group of stakeholder. The managers at Debenhams understand that their customer base, running into millions, works hard to earn and afford their purchases. They know that quality products alone, without personal attention and appreciation, do not represent full value for customers ’ money. They are motivated by the virtue of customer satisfaction to improve their services. They aim to be responsible and active participants in their communities of operation, which are basically made up of their customers. As a corporate entity, the company supports both national and local charities towards the well being of their customers.