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Survey Paper RES 341 Survey Paper The cellular process industry is rapidly growing. There atomic bet 18 much than vanadium billion cellular users in the world. The cellular industry provides portion calls, Inter give the chop usage, instant messaging, text messaging including picture and video. Verizon tuner is before long the number one service provider concord to consumer reports up-to-the-minute ratings of cell echo carriers (Smith, 2012). The consumer reports observeed much than 66,000 subscribers. Consumers were asked questions regarding satisfaction, and cell phone use. The survey compared different carriers and scored each provider appropriately. It is through consumer reports that clients are fitted to identify which cell phone providers are excelling in the cellular service. It is important for Verizon radio to survey its nodes regarding customer care, and paradox resolution. Verizon piano tuner is an industry leader in customer inscription (Ve rizon tuner, 2011). The parliawork forcetary law has reported the lowest customer churn charge per building block of any of the major national wireless providers (Verizon Wireless, 2011). To ensure fussy customer care Verizon wireless allows customers who are calling customer care to take a survey regarding his/her customer experience.

Customers fuck rate representatives on; first call resolution, rep resolve, and final promoter score. First call resolution ensures the bother is find without the customer needing to call in a second time. repp resolve ensures the representative solved the customers line on a timely manner. Net promoter pull ahe! ad measures how the customer feels about Verizon Wireless as a corporation in whole. Verizon Wireless ensures its network meets high call subject standards (Verizon Wireless, 2011). To ensure its voice and data network is reliable Verizon Wireless has network studies conducted by test hands and women. The test men and women conduct more than 3.5 million voice call attempts and more than 19 million data tests annually against other...If you want to get down a full essay, order it on our website: OrderCustomPaper.com

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